Regional Service Coordinator
Salary: $100,000 plus full benefits package
Location: Texas
Sector: Aerial Work Platforms
We are seeking a technically skilled Regional Service Coordinator to provide technical support, resolve equipment issues, and maximise customer uptime across an assigned territory.
Key Responsibilities
Technical Support: Diagnose and troubleshoot hydraulic, electrical, and mechanical issues on aerial work platforms and related equipment.
Customer Service: Provide technical assistance by phone, email, and on-site visits to resolve issues efficiently.
Service Coordination: Manage regional service activities, prioritise customer requirements, and minimise equipment downtime.
Training: Deliver technical, operator, and equipment familiarisation training to customers and service personnel.
Problem Solving: Investigate recurring faults, identify potential quality issues, and work with internal teams to implement solutions.
Team Collaboration: Coordinate with parts, sales, and technical support teams to ensure effective customer service.
Administration: Maintain accurate service records, track cases, and provide updates through CRM systems.
Travel: Travel up to 70% throughout the assigned territory.
Required Qualifications
High school diploma or GED.
5+ years of experience maintaining, diagnosing, or repairing aerial work platforms, heavy equipment, or similar machinery.
Strong knowledge of hydraulic, electrical, and mechanical systems, including interpreting technical schematics.
Excellent troubleshooting, communication, and customer service skills.
Ability to work independently, manage priorities, and travel frequently.
Proficiency in Microsoft Office and familiarity with CRM systems.
Based in the Houston or Dallas–Fort Worth area, within approximately one hour of a major airport.
Preferred Qualifications: Relevant technical certification, MEWP experience, Salesforce proficiency, and experience delivering technical training or field service support.
Unfortunately, due to our high number of applications we are unable to respond to all applicants. If you do not hear back within 2 weeks of submitting your application, please assume your application has been unsuccessful
Please email your CV to info@alfa-executive.com quoting ref JA/ALFA/RSC