Aftersales Manager
Salary: $130,000–$150,000 + benefits
Location: Midwest, USA (WI, MI, IN, IL, MN, OH)
Sector: Construction Equipment
Overview
We are seeking an experienced Service / Aftersales Manager to lead regional aftermarket operations for a leading construction equipment manufacturer. This role is responsible for driving service performance, customer satisfaction, warranty management, and aftermarket revenue while leading a high-performing service team across the Midwest.
Key Responsibilities
Lead regional service and aftersales operations.
Manage and develop service managers, technicians, and support staff.
Drive customer satisfaction, equipment uptime, and service quality.
Grow aftermarket revenue through service, parts, and maintenance programs.
Oversee warranty administration and continuous improvement initiatives.
Monitor KPIs, budgets, and operational performance.
Partner with Sales, Engineering, and Manufacturing to improve customer support.
Build strong relationships with dealers and key customers.
Requirements
7+ years’ experience in service or aftermarket management within construction, heavy equipment, industrial machinery, or related industries.
Proven leadership experience managing regional service operations.
Strong technical knowledge of heavy equipment and diesel-powered machinery.
Commercial mindset with experience managing budgets and service KPIs.
Excellent communication and customer relationship skills.
Willingness to travel throughout the Midwest (30–50%).
Unfortunately, due to our high number of applications we are unable to respond to all applicants. If you do not hear back within 2 weeks of submitting your application, please assume your application has been unsuccessful.
Please email your CV to info@alfa-executive.com quoting ref JA/ALFA/ASM