Service Manager
Salary: AED 25,000–28,000 per month + benefits
Location: Dubai, UAE
Sector: Construction Equipment
Overview
Our client, a leading manufacturer of construction equipment, material handling, and aerial work platform (AWP) equipment, is seeking an experienced Service Manager to lead its aftersales service operations in Dubai. This role is responsible for delivering exceptional customer support, driving service performance, and managing a team of technicians to ensure operational excellence and customer satisfaction.
Key Responsibilities
Lead and manage the service department, including workshop and field service teams.
Drive customer satisfaction through efficient service delivery and issue resolution.
Manage service operations, scheduling, and resource planning to maximize equipment uptime.
Monitor and improve service KPIs, productivity, and profitability.
Oversee warranty claims and ensure compliance with OEM standards.
Work closely with Parts and Sales teams to support aftermarket growth.
Ensure compliance with health, safety, and quality standards.
Build and maintain strong relationships with customers and key stakeholders.
Requirements
5+ years’ experience in a Service Manager or senior service leadership role within construction equipment, material handling, AWP, or heavy equipment.
Strong technical knowledge of diesel, hydraulic, electrical, and mechanical systems.
Proven experience managing workshop and field service operations.
Excellent leadership, customer service, and communication skills.
Experience managing service KPIs, budgets, and warranty processes.
Proficient in ERP/service management systems.
UAE/GCC experience is preferred.
Unfortunately, due to our high number of applications we are unable to respond to all applicants. If you do not hear back within 2 weeks of submitting your application, please assume your application has been unsuccessful.
Please email your CV to info@alfa-executive.com quoting ref JA/ALFA/MSE