Position: Service Manager
Salary: $140,000 with package (to be discussed)
Location: Texas, USA
Sector: Aerial/Access Equipment
Employment Type: Full-Time
About the Opportunity
Our client is a market-leading specialist in aerial and access equipment seeking an accomplished Service Manager to join their expanding team in Texas. This is a significant career opportunity for a driven professional with experience in the management and maintenance of powered access equipment such as scissor lifts, boom lifts, and telehandlers.
Role Purpose
The Service Manager will lead, coordinate, and optimise all aspects of the post-sales equipment service function for the Texas region, ensuring maximum customer satisfaction, equipment availability, and compliance with stringent health and safety standards.
The postholder will manage a team of engineers and technicians, oversee the workshop and field service operations, and drive service performance KPIs.
Key Responsibilities
• Lead and manage a team of service engineers and support staff.
• Delegate and prioritise workshop and field service assignments for access equipment.
• Oversee compliance with safety regulations and company quality standards at all times.
• Track and report on performance metrics, including response times, repair turnaround, warranty work, and customer feedback.
• Liaise closely with customers, sales departments, and manufacturer partners to ensure seamless service delivery.
• Implement processes for improving service efficiency, preventative maintenance, and parts management.
• Support the business in technical training, recruitment, appraisals, and the development of service staff.
• Control workshop budgets, cost-effectiveness, and asset management in line with business objectives.
Required Experience & Skills
• Proven track record as a Service Manager, Supervisor, or Senior Engineer within the aerial/access equipment sector (scissor/boom lifts, telehandlers, or similar).
• Strong technical understanding of powered access equipment, including fault diagnosis and maintenance best practices.
• Demonstrable ability to manage and motivate multi-skilled service teams.
• Excellent organisational, communication, and interpersonal skills.
• Knowledge of relevant US safety standards and regulations.
• Customer-focused with a proactive and solutions-oriented approach.
• IT literate with experience using industry service and maintenance software.
Please email your CV to info@alfa-executive.com quoting ref JA/ALFA/SMT