Service Manager
Salary: Commensurate with experience
Location: Dubai, UAE
Sector: Aerial Work Platforms
Our client is a leading provider of powered access solutions across the Middle East. With a strong reputation for safety, reliability, and customer service, they support major construction, infrastructure, and industrial projects across the region.
They are now seeking an experienced Service Manager to take ownership of our service and maintenance operations in Dubai, ensuring maximum fleet availability, operational efficiency, and outstanding customer satisfaction.
The Role
As Service Manager, you will lead the workshop and field service teams, driving performance across maintenance, repair, and compliance. You’ll play a key role in ensuring the fleet is maintained to the highest standards while supporting commercial objectives and operational growth.
Key Responsibilities
Lead and manage workshop and field service teams, including technicians, supervisors, and support staff
Oversee planned maintenance, breakdown response, and repair activities across the fleet
Ensure high levels of fleet availability, utilisation, and reliability
Drive a strong safety culture in line with company and regional standards
Manage service KPIs, budgets, and cost control measures
Implement continuous improvement initiatives across service operations
Liaise with internal departments including operations, sales, and logistics
Maintain compliance with OEM standards and regulatory requirements
Support customer relationships through effective service delivery and issue resolution
About You
Proven experience in a Service Manager or senior supervisory role within powered access, plant hire, construction equipment, or a related sector
Strong technical knowledge of MEWPs, diesel and electric equipment, and hydraulic systems
Experience managing large teams in a fast-paced operational environment
Commercial awareness with the ability to manage budgets and drive efficiencies
A hands-on leadership style with a focus on performance and accountability
Strong organisational and communication skills
Experience working in the Middle East is advantageous but not essential
Please email your CV to info@alfa-executive.com quoting ref JA/ALFA/SMUAE